Pemaquid Communications

A few weeks ago Pemaquid launched a new Web site for the Maine Health Access Foundation (MeHAF). MeHAF advances its mission through three strategic priorities: advancing health care reform in Maine; promoting patient and family-centered care; and strengthening Maine’s health care safety net.

The goal of our redesign project was to help give MeHAF the online tools needed to share knowledge, publicize the work of its grant recipients and strengthen its position as a thought leader on health care issues in Maine.

When MeHAF approached Pemaquid in January of this year, their Web site was not helping them advance their strategy. For several years they had been using a rigid, hard-to-use content management system that had been built using proprietary programming on an ASP.net platform. The system was balky and hard to adjust to meet changing needs. MeHAF staff had a tough time understanding how to manage the CMS, let alone how to use it to communicate quickly and effectively online.

Pemaquid responded by developing a custom version of our Pemaquid Content Manager, built atop the Django framework. We were able to quickly architect a solution that allowed MeHAF to preserve and migrate all the data from their existing site. At the same time, we were able to dramatically improve their ability to self-publish content on the site. Their page templates are much more flexible and search-engine-friendly, so over time we hope to see their search positioning (already relatively good for relevant topics) improve.

With the new Content Manager in place, MeHAF can update every page on their site – and create new ones – in a way that is easy to manage and is search-engine friendly. They can even easily control naming conventions (i.e. “mysite.com/mysection/mypage”). They can update news and events, and can update the contents of a custom library of Resources.

With a little help from graphic artist Arielle Walrath we updated the look and feel of the site to match design elements from their most recent annual report, designed by Portland agency Pennisi & Lamare.

As with all Pemaquid sites, MeHAF.org is built with bulletproof, cross-browser compatible CSS and xHTML and is structured so it’s easily accessible to folks with visual and physical impediments and who use assistive devices to browse the Web.

The solid base we’ve established also puts MeHAF in position to incorporate linkages to their nascent social networking system, and Django’s Open Source framework will allow us to build an online community for sharing health information through an onsite social network/forum, should MeHAF decide to move in that direction.

Whatever they decide to do next and however they choose to approach it online, the Pemaquid Content Manager will give them a platform that allows their site to easily grow and change along with their online communications objectives.

A hearty shout-out to Pemaquid’s Web hosting Client Catherine Breer, who’s beautiful artwork is featured in the lastest issue of Maine Sunday Telegram.

Catherine brought her site, CatherineBreer.com, to us for hosting about a year and a half ago, and you can see many of her best works there, including Light After The Storm, featured in this post.

Her work is also featured at annie|catherine, the exquisite designer stationery business she shares with her partner Annie Darling. Pemaquid built the annie|catherine site, its custom e-commerce engine and its Commerce Manager, that allows Annie (Catherine’s boss) and Catherine (Annie’s boss) to upload and adjust product information for their wonderful cards, calendars and “go go wrap”.

Pemaquid recently launched a brand new Web site for Eastern Book Company, a firm located in Westbrook, Maine that provides book acquisition services to libraries worldwide. Librarians place thousands of orders through the site each month.

EBC, run by brothers Dick and Steve Coyne, had decided that the time was right for a makeover. We had a few major objectives.

The Goals

Present a more professional image. Though the EBC Web site was fully functional and getting the job done, Dick Coyne wanted a polished look and feel that would present a first class image to customers (and more importantly, potential customers). The look developed by Pemaquid tied in with a rebranding developed by a local marketing firm and amplified it.

Improve the user experience. EBC strives to provide the best customer service in the book acquisitions industry. Pemaquid provided better views into the status of orders, book claims and especially book searching and sorting.

Content Management. We plugged in a custom version of the Pemaquid Content Manager to allow EBC to self-publish content to the home page and to create booklists and publish news.

Custom RSS feeds. EBC wanted to create custom RSS feeds for their booklists that would allow customers to easily get updates, via a feedreader, of booklist topics of interest to them.

The Technology

Yahoo User Interface. We used “YUI”, as it’s known, to provide AJAX sorting of book search results and shopping cart data. This reduced overhead as fewer calls to the server were needed for customers to navigate recordsets.

Ingres database. EBC maintains millions of book titles in Ingres (the-Open-Source-database-that’s-not-mySQL). We had to tie into that existing system, which we did using PHP.

mySQL database. The Pemaquid Content Manager was built for mySQL; any information not related to book ordering runs through this database.

The Team

In order of appearance…

Jamie Peloquin, Web Designer – Jamie took the EBC brand and created the look and feel.

Jen Ecker, Web Designer (Pixel Surgeon) – Jen was the one primarily responsible for taking Jamie’s design comps and turning them into XHTML and CSS. She added a dash of iconography along the way as well.

Sarah Hines, Web Design/Air Traffic Control – Sarah chipped in with project management and a little HTML coding here and there.

Jeff Norris, Web Developer – Jeff was the one who deciphered Ingres (this was our first Ingres project) and wired in the YUI grids and PHP scripting to talk to it.

Robert Brochu, Graphic Designer – Robert created a few graphics to add the finishing touches to booklistings towards the end of the project.

Rob Landry (Yours Truly), Chief Bottle Washer, Cat Shepherd – I did the business requirements analysis, information architecture, and installed the customized Pemaquid Content Manager and chipped in on the XHTML/CSS, as I usually do. Since it’s my business, I also get to do a lot of project management too (don’t envy me all at once, now).

The Future

The response from EBC customers on the new site has been overwhelmingly positive. I say: Good Start.

We’re currently developing an online marketing plan for Eastern Book which will include Twitter and possibly other social networks where appropriate, and we’re continuing to refine the the user experience based on customer feedback.

The Maine Commission for Community Service works to get people involved in volunteer activities throughout the state. The Commission’s site, at MaineServiceCommission.gov, is the place where they report to the public and their stakeholders how effective they’ve been in achieving their goal.

Last week Pemaquid launched a new and improved site for the Commission. Our main objectives:

Create a more up-to-date, professional image. The creative available from MCCS was limited. It consisted of a logo created in house. We developed a hi-res version of the logo so they could use it in other materials, and then we created the layout and color palette around it.

Improved content management. The Commission stores literally hundreds of reports and publications on the site. They publish events, photo galleries, news releases, and they have a fairly unique way of posting information about goings-on, called Maine Volunteer Fare. That and other content is handled with a custom version of the Pemaquid Content Manager, our home-cooked CMS.

Accessibility. As a state agency, the MCCS must adhere to the Maine’s Accessibility Policy, which sets fairly high standards for meeting the needs of the visually/physically impaired. As always, our intent was to ensure accessibility without compromising the elegance of the site’s design concept. We think we’ve done that.

There are a bunch of other goodies reflecting the latest techniques: the jQuery Cycle plug-in is used to rotate the home page “marquee slides”; and for the first time we used css_browser_selector.js as a means to serve up different styles depending on the browsers (we used it mainly to adjust the navigational font in IE (further reading on CSS browser selector, many thanks to Jen Ecker for dropping this into the codebase).

Executive Director Maryalice Crofton and Public Relations Representative Rochelle Runge are a joy to work with and Pemaquid will continue to assist the MCCS with ongoing content development and by providing hosting for the site (Pemaquid also hosts another Commission site, VolunteerMaine.org). We’re proud to support their mission of fostering community service activities and a spirit of volunteerism in Maine.

A little over a week ago the Pemaquid team launched a new site for Oakhurst Dairy, a venerable Maine company expertly run by Stan Bennett and his family for three generations. The Oakhurst brand stands for high quality, and so we wanted to make sure that Maine’s largest dairy had a Web presence that measured up.

Most importantly, Oakhurst was looking for a better content management system that would give Marketing Director Jim Lesser and his staff more flexibility to quickly and easily update many different types of content throughout the site. We responded by building a custom version of the Pemaquid Content Manager, adding special modules for handling Products, “marquee spots” on the home page (”Nature’s Perfect Food”, etc.) and features on student Athletes of the Week.

Other modules were tailored to Oakhurst’s content needs, and the flexibility of the Content Manager allowed us to easily adjust the presentation of many different types of content, such as the company timeline.

In terms of design, we were able to have some fun with Oakhurst’s wonderful signature “landscape” graphic, a pastoral scene depicting the Maine countryside. We used some advanced CSS to nail the landscape to the bottom of the viewspace in front of a division containing the other content for the page. As a nifty little trick, when you scroll to the bottom of the page you’ll see the sun rise (unless you’re viewing in Internet Explorer 6; unfortunately, IE6 doesn’t support the display of transparent PNG graphics used in the landscape overlay. We used some conditional CSS to detect IE6 and serve up a different version of the scene for that browser).

The landscape graphic is quite a bit larger than we’d have liked (about 538k), but should perform fine for a wide majority of screen resolutions and connection speeds, according to site traffic statistics. And we’re continuing to tweak.

Other unique features include the interactive Products display (fortified with CSS, jQuery and AJAX), and an interactive Job application module that works like an e-commerce checkout and allows job seekers to save a profile they can use to quickly apply for future positions.

All in all, we hope the site is a good example of the wholesome natural goodness of Maine Web design.

We have to tip our caps to CIO Paul Connelly, who runs a well-oiled machine, and especially to Tim Hundt, our contact for project management. Tim kept everything very well organized from start to finish. Oakhurst’s IT staff kept us on our toes and challenged us to do our best work.

…but this is a true story. I swear on a stack of Facebooks.

The other day, Sarah Hines, Our Creative Services Coordinator, after much prodding, linked to me. No big deal, right? Well, when browsing her contacts I came across Glenn Skutt. Glenn is someone I used to know more than a decade ago when I worked at Virginia Tech. His wife and mine were in the local community band together; that was the (very slender) thread that linked us.

I linked to Glenn, telling him I was now in Maine and was building Web sites with Sarah. He replied saying he went to school w/Sarah’s mother, and was starting a new startup company called VPT Energy Systems which, by the way, needed a new Web site. Kudos, to you, LinkedIn, I guess your system really works!

But wait, this is where it starts to get really weird.

Glenn mentioned that his partner, Jack Lesko, was vacationing in Maine that very day. To make a long story short, we found out he was old college buddies with the neighbor RIGHT ACROSS THE STREET!!

Sarah and I rushed over to the neighbor’s and asked for the guy from Virginia Tech. I thought they were going to choke on their coffee.

A truly amazing day, a truly small world, and a truly unbelievable set of coincidences. Timing is everything, but this is incredible.

Sincerely,

Rob Landry
Pemaquid Communications, LLC

p.s. Yes, we’ve launched a modest new site for VPT Energy Systems – more on that soon.

One important rule we try to follow @ Pemaquid is to always have 3-4 Sharpies and tall stacks of blank paper when meeting w/a Client to review design comps.

It’s the easiest way to sketch out your design thoughts visually. It’s faster than using a whiteboard, and it’s much easier to sketch out ajax or design interactions with Clients – especially those who aren’t particularly Web-savvy – than it is to try to explain it to them verbally.

Pemaquid Communications has scored three nominations for techMaine’s annual Best of the Web Awards. Pemaquid tied for the most nominations of any Maine Web design studio. The nominees are…

annie|catherine.com
Best e-Commerce Site

The site features exquisite stationery for any occasion, along with fine art prints, calendars and something racy called Go-Go Wrap! The company manages over 200 product listings in more than a dozen categories, along with order tracking and fulfillment, through a custom version of Pemaquid’s Commerce Manager.

More about annie|catherine »

MidcoastMaine.com
(Southern Midcoast Maine Chamber)
Best Non-Profit Site

This site draws out the visually appealing nature of this part of the Maine Coast. For many Internet searchers, the site is a tourist gateway to the region and it was very important to the Chamber that the site, through its look and feel, compare favorably to similar sites for more well-known Downeast destinations.

More about MidcoastMaine.com »

The Big Easy – www.bigeasyportland.com
Best Arts & Entertainment Site

The Big Easy is Portland, Maine’s premier night spot. The club wanted a new Web site that rocks as loud as they do. The Content Manager allows easy-self-publishing of upcoming events as well as multiple Photo Galleries of local bands in action on its stage. The design really makes you want to be there!

More about The Big Easy »

Best of the Web award winners will be announced at techMaine’s Gala, taking place May 20th @ the Eastland Park Hotel Ballroom.

About a year ago I had a mid-life crisis. I pulled out my bass guitar, which for years had been gathering dust under the bed in the spare room, and looked to join a blues band. Fortunately, I didn’t have to look far.

I play bass and sing backing vocals (badly) in Bluezberry Jam, a great group of folks here in Portland, Maine. My band mates are: Myra Robinson (vocals, percussion), Dave Collins (vocals, guitars), Rudy Gabrielson (keyboards, harmonica, percussion, electric dulcimer, vocals) and Rick Cormier (percussion).

They are all more musically gifted than I am, but I make it up by leading one of the most talented Web design studios in Maine.

In my spare time I recently rocked out an updated site for the band. It uses the Pemaquid Content Manager for self-publishing content. I had some fun w/creative copywriting and design, and it’s got a lot of Pemaquid’s typical interactive goodies, including accessible sliders and photo galleries.

We hope you find it musically delicious! Hope to see you at a gig soon…

The Big Easy, located at 55 Market Street in the heart of Old Port, is Portland’s premier music venue. Club owner Ken Bell was looking for a hip new look that would give folks a great way to easily look up upcoming shows. More importantly, he wanted a way to easily self-publish photos, calendar listings and links.

So, we rocked until our fingers bled onto our mouses and created a new look that we hope makes you want to head downtown. Ken says feedback has been very complimentary so far – thanks everybody!

The site uses the Pemaquid Content Manager for self-publishing of content. Ken & Co. will also be using Pemaquid’s email service for enewsletters.

Your Rockstar Design Team are:

Walt Craven – Graphic Design, guitars (Walt is also the lead vocalist for local band Lost on Liftoff)

The Elusive Dr. Jecker (that’s Dr. Jennifer Ecker, Pixel Surgeon) – Web design, lead guitars, keyboard, harmonica, ukelele

Rob Landry – (yours truly) Interaction Design, Programming, bass, drums, vocals (yes, bass & drums at the same time)

Rock on!

Cardiovascular Consultants of Maine provides state of the art heart care to patients throughout the region. Based in Scarborough and with facilities in Augusta, Waterville, Sanford and Farmington, their goal is to be known as the preeminent full-service cardiology group serving Northern New England.

They approached Pemaquid recently with a story that’s not uncommon: a staff member had set up their site several years ago, but things had evolved to the point where it was difficult to manage the information quickly and in an organized fashion.

Problem solved. Pemaquid created a design that, among other things, features an online resource library on heart health, heart disease prevention and the meaning of cardiovascular terms (think “Cardiomyopathy”, “Coumadin” or “ACE inhibitors”) that are important to people undergoing cardiac care.

Pemaquid provides ongoing content updates for CCM, as well as Web hosting services, and as with all our Clients, we focus on speed as well as design execution. April Donovan, Cardiovascular Consultants’ CEO, says we’re hitting our marks:

I find Rob Landry and his staff to be responsive, professional and reliable. They listen to our needs and offer innovative solutions through great design and quick delivery.

It’s been a pleasure working with April, Elise Plummer, Samantha Smith and all at Cardiovascular Consultants of Maine, and we look forward to working with them for a long time to come!

Wednesday I was the guest lecturer at an e-business class at the University of Southern Maine. The students will be working with us on Extreme Makeover – Web Site Edition.

I’m happy to report that no fruit was thrown, and no snores were heard.

In fact I heard a lot of great questions (”Are there any types of projects you wouldn’t take on?” Answer: yes, but not many. That’s for another post.)

One question was inevitable, I suppose: “How do you make money building Web sites in Portland, Maine?” (Remember, this is a business class.)

After being in the Web design business for more than five years, here’s my answer. It might sound corny or trite, but it’s worked for me.

Identify a problem and then solve it. Over and over. Better and better. I started as a mild-mannered (OK, maybe not so much) HTML coder, then one day a Client asked whether I could help them create a content management system. I realized that interactive programming and databases were involved, so I developed the skills to meet that need. Over time Pemaquid has developed Web hosting, e-commerce and search engine marketing services to meet other needs we’re asked about all the time.

Focus on building relationships. Take good care of people, treat them the way you want to be treated and they will take care of you and they will come back to you again and again (See? I told you it was going to sound trite). A significant percentage of our new work comes to us through existing Clients. When someone says to a business contact “You should work with XYZ Web design”, giving you that third-party endorsement, it’s much more powerful and persuasive than just about any other sales pitch you can whip up.

Do those two things, be creative and always on the lookout for new trends in your industry, and the money (knocking hard on wood here) will usually take care of itself.

Are you like me? Always late on the draw sending cards around the Holidays? We’re here to help.

Pemaquid has designed a Facebook app called Jenny’s Cards (you must have a Facebook profile to view). You can use it to send a little last minute Christmas cheer to all your friends (all of your friends are on Facebook, right?)

In addition to Holiday cards, you can send your Facebook pals Birthday cards, Thank Yous or just-plain-simple note cards. The card graphics are done by annie|catherine designer stationery, a Pemaquid Client whose site we redesigned earlier this year.

We rolled out this app after Thanksgiving for two reasons: to test how “infectious” this type of viral marketing can be, as well as to help a Client promote their products (there are links to the annie|catherine Web site in the app).

So far folks from Far East Asia to Down East Maine have used the app (Facebook has 50 Million + members worldwide) and annie|catherine is seeing traffic flow from the app to their site.

Done right, Facebook apps are an excellent way for businesses to extend their brand.

Common Good Ventures is a team of experienced business people applying their professional expertise, their networks and their passion for change to help strong nonprofits realize their potential to accomplish even more for Maine. It’s the kind of work that’s sometimes called venture philanthropy.

CGV came to Pemaquid looking to increase the level of interactivity on the site and find unique ways to enhance the non profit advisory services it provides so well offline.

The result is the Virtual Springboard, an online component to the 90-minute forums where each month a non-profit comes prepared to present a specific challenge to a group of business people and hear their “quick-hit” ideas.

Virtual Springboard allows Common Good Ventures to ‘extend the conversation’ surrounding each month’s forum, allowing panelists (folks who help advise) who aren’t able to participate in the physical space to do so online, as well as to more easily share the ideas generated at each session.

CGV staff are able to update the Virtual Springboards and many other parts of the site on demand, using the Pemaquid Content Manager, Pemaquid’s content management system.

Other features include a Photo Gallery that shows CGV staff and Springboard panelists at work (also handled through the Content Manager). It’s a great way for them to easily showcase what a Springboard – or “Volunteering your Mind” – looks like.

Common Good Ventures’ President, Kristin Majeska, says of the project:

Pemaquid has been wonderful to work with, providing us with many creative ideas.

Well, right back at cha, Kristin. It was wonderful to work with you, Diane Oberbeck, Neal Williamson and all at Common Good Ventures. You and your panelists certainly have many creative ideas of your own! We’re glad to be a part of your success.

A tip of the cap to the Dream Team: Jamie Peloquin (Design Concept), Jennifer Ecker (Web design) and Sarah Hines (Creative Services Coordinator – a.k.a. ‘Air Traffic Control’). You guys rock so loud my ears ring!

Sorry to bring up the subject of “snow” (but hey! we had flurries in Portland yesterday so I don’t feel too bad).

Pemaquid has launched a redesigned Web site for the Maine Snow and Ice Sculpting Foundation. They are best known for the frosty carvings we’ve seen in year’s past at the Maine Winterfest events in Falmouth.

In addition to a new look, MS&I wanted to be able to quickly and easily update content throughout the site. For that, we installed the Pemaquid Content Manager, our user-friendly content management system.

With it, Foundation personnel can update copy and create photo galleries as needed.

Keep an eye on this site for news about the Maine State Snow Sculpting Championship, taking place February 14-17, and stay tuned for the World’s Tallest Sandcastle.

Ladies and Gentlemen… we have Liftoff. Lost on Liftoff. (Sorry, I just couldn’t resist.)

Pemaquid Communications premiered a brand new Facebook app for Lost On Liftoff, one of Portland, Maine’s hottest local bands, @ the techMaine conference a few days ago.

Go here to add the Lost On Liftoff app if you have a Facebook profile.

The idea is pretty simple. Once you add the app, it puts a “badge” on your Facebook profile, along w/a player created in FBML (that’s “Facebook Markup Language”) that allows you to play your favorite Lost On Lifoff song from their latest album, Mixtape Blackouts. You can change the favorite song if you like and invite other friends and fans to add the app to their profiles.

For the band, it’s viral marketing at its best. Pemaquid launched (no pun intended) the app just a few days ago and – through the power of Facebook’s social graph – it already has several dozen people using it.

Lead singer Walt Craven did the amazing album artwork and is working with us to redesign the group’s Web site.

Rock on!

Pemaquid Communications recently designed and relaunched a Web site for annie|catherine, a dynamic duo that produces designer stationery and related accesories from their studio in the Dana Warp Mill in Westbrook, Maine.

Their products include cards for most important occasions – birthdays, holidays, thank yous and other note cards – as well as calendars, picture frames, wrapping paper and prints of the amazing and colorful paintings of Catherine Breer (she’s the “catherine”).

Working with Catherine and her partner, Annie Darling – graphic artists every bit as talented as our own design team – made for an interesting project. Our challenge was to translate the very clear vision they had for the look of the site into something that would be pixel perfect across all browsers.

That’s why making sure the xHTML and CSS was valid was so important. That’s also why we used a “sIFR” (Flash image replacement) javascript to render the page titles in the specific font requested by the Client.

A custom version of our Pemaquid Commerce content management system for e-commerce allows annie|catherine to easily update product images, prices and descriptions, review and process orders and update other site content including Store Locations, Reps, News and Events. They can also create custom promotional pages.

Finally, we developed an easy-to-use e-newsletter manager that allows a|c to send email promotions at will using a simple yet elegant template Pemaquid designed for them.

If you’re looking for great looking designer stationery or fun holiday cards in advance of the holiday season (Gosh! Is it that time of year already?), you definitely ought to surf on over and have a look.

annie|catherine is graciously offering readers of this blog a 20% discount if they enter the promotional code “adcb” at checkout (good through October 31).

I met with a Client today and at various points during the conversation I found myself mentioning “spiders” (the search engine, not eight-legged, variety), “feed readers“, “widgets” and “blogs“.

Finally, the Client looked at me and said, incredulously, “What a interesting world you live in!”.

Indeed.

We’re excited to announce that a Pemaquid site, MaineLobsterFestival.com, has been nominated Best e-commerce Web Site by MESDA, the Maine Software and IT Industry Association. The Maine Lobster Festival’s Web site was redesigned by Pemaquid in 2006.

The online store is a custom-built version of the Pemaquid Commerce Manager, and allows Festival organizers to self-publish product imagery and data as well as access order information for fulfillment. The Commerce Manager is just one piece of a larger CMS, the Pemaquid Content Manager, that makes it easy for non-technical people to keep the Web site up to date.

The MLF Web site is one of three finalists for the award, which will be presented on Friday at Geeks in Black, MESDA’s annual gala; it’ll be held at the Portland Marriott at Sable Oaks. (Looks like I’ll be going…)

We’re really jazzed that a Web site that was such fun for us to design is up for this award!